FCS NAO L2 FICO - IT 11345

Function: Information Technology
Localization: Mexico - Puebla - Puebla
Contract type: Standard jobs
Publication date: 7th November 2018
Faurecia is an Equal Opportunity Employer
"Technical Perfection and automotive passion" is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our ambition for technical perfection and our passion for all things automotive, Faurecia has a career for you.
"Faurecia, a driving force…for your professional growth."

Our GIS is looking for a FCS L2 FICO analyst for its HHQ SITE at PUEBLA.
Main Duties

The FCS L2 Regional Functional FICO Support Analyst is the is the first line of functional and technical support for end users and the interface between local site management and the Faurecia Core Systems (FCS) organization in terms of modifications, enhancements and implementations. He/she has a good functional understanding of SAP and a detailed knowledge of the organization and processes in the sites he/she supports. As such, he/she plays a role of internal consultant for the proper usage of SAP and other integrated applications on site.


The main missions of the role are:

Performs 1st level end-user support

·         Receives SAP ECC and key integrated applications incidents from the Help Desk.

·         Actively contributes to improve the quality and efficiency of the SAP support chain.

·         Contributes to continuous improvement and promotes better usage of FCS standards.

·         Identify lack of knowledge areas and inform users about  FCS training catalogs and documentation

·         Documents solutions/results about incidents/demands in the ticket management system

·         Provides either remote (phone, remote-control) or on-site support for end user. ie. Training etc

·         Follows up issue and root cause analysis with the support chain and validation with end user.

·         Responsible for Re-Training when necessary

·         Supporting the On-Going Post-Assessments

Able to participate in Projects and/or rollouts.





Hypercare Support by

·         Providing technical / functional support in their domain.

Being the Subject-Matter-Experts in their domain


University degree in the field of business administration, computer science, accounting, or management information systems or equivalent experience.



o   + 3 Years of experience in SAP Finance and Controlling.

  • Knowledge in ERP basic functions like sales, purchasing, manufacturing, logistics, etc.
  • Basic business knowledge in automotive industry processes like EDI and customer flows.
  • Other SAP solutions knowledge such as ARIBA, CONCUR, EBCS, C4C, MII, VIM, TEO, Tagetik, etc.


  • Good organizational skills; analytical and problem solving skills; team player.
  • Good communication and expression skills in an international environment
  • Ability to communicate ideas in both technical and user-friendly language.
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • International mind-set.
  • Able to travel up to 30% primarily in US, Canada and Mexico

Language: English Fluent


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