IT Technician (3rd Shift) - INF11604

Function: Information Technology
Localization: United States - Mississippi - Madison
Contract type: Standard jobs
Publication date: 30th July 2018
 

Faurecia is an Equal Opportunity Employer

 

New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be

Our GIS Division is looking for an IT Technician for its Plant in Madison, MS.

 

 The role of an IT Technician is to support the assigned facility in the daily operations of the local network and IT hardware and software systems connected to it. This position shall serve as the administrator for and provide user support of information and communication business systems, telecommunications and related issues. The main missions of the role include:

  • Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
  • Engage L2 or L3 support when necessary.
  • Server disk space management and OS patching.
  • Hardware troubleshooting and replacement
  • Support users for MS Office or other PC subjects as a result of escalation of a  Stratos Help Desk system ticket
  • Work with other members of the IT organization to provide solutions to user issues
  • Keep IT management up to date with local and system changes
  • Create and escalate support tickets using the Stratos Help Desk system.
  • Desktop/Laptop setup and distribution
  • Basic Network Troubleshooting and Support
  • Execute failover/failback of shop floor systems on a periodic basis.
  • Ensure back up of systems is properly working
  • Perform other duties as assigned by the plant leadership and the IT Region Leader
  • Communicate on a daily basis with plant management. Be part of the plant management daily meetings.

Working hours: Sunday to Thursday 00:00 to 7:30am.

 

The ideal candidate will have/be:

  • Associate degree in Information Technology, applicable certifications, or 3 years experience in the function
  • Excellent troubleshooting skills and understanding of when to escalate issues.
  • Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills. 
  • Excellent customer service skills.
  • Experience in a manufacturing environment preferred
  • Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
  • Requires familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008 and Server 2012.
  • Requires familiarity with Microsoft Office Suite 2010 products
  • Requires familiarity with software and hardware of PCs and network servers
  • Cisco VOIP and Networking experience and/or training preferred.

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