IT Technician (Spring Hill) - INF11603

Function: Information Technology
Localization: United States - Tennessee - Springhill
Contract type: Standard jobs
Publication date: 2nd November 2018
 Faurecia is an Equal Opportunity Employer
 
"New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be."
 
Our GIS Division is looking for an IT Technician for one of its plant in Spring Hill, TN.
  • Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
  • Engage L2 or L3 support when necessary.
  • Server disk space management and OS patching.
  • Hardware troubleshooting and replacement
  • Support users for MS Office or other PC subjects as a result of escalation of a  Stratos Help Desk system ticket
  • Work with other members of the IT organization to provide solutions to user issues
  • Keep IT management up to date with local and system changes
  • Create and escalate support tickets using the Stratos Help Desk system.
  • Desktop/Laptop setup and distribution
  • Basic Network Troubleshooting and Support
  • Execute failover/failback of shop floor systems on a periodic basis.
  • Ensure back up of systems is properly working
  • Manage local IT budget
  • Perform other duties as assigned by the plant leadership and the IT Region Leader
  • Communicate on a daily basis with plant management. Be part of the plant management daily meetings
The ideal candidate will have/be:
  • Associates degree in Information Technology, applicable certifications, or 5 years experience in the function
  • Excellent troubleshooting skills and understanding of when to escalate issues.
  • Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills. 
  • Excellent customer service skills.
  • Experience in a manufacturing environment preferred
  • Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
  • Requires familiarity with Microsoft Operating Systems; Win7, Win10 Server 2008 and Server 2012.
  • Requires familiarity with Microsoft Office Suite 2010 products
  • Requires familiarity with software and hardware of PCs and network servers
  • Cisco VOIP and Networking experience and/or training preferred.
  • Commitment to the highest ethical standards and willingness to adhere to Faurecia’s Code of Ethics and Code of Management.
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