Lead IT Technician (Tuscaloosa, AL) - IT 11273

Function: Information Technology
Localization: United States - Alabama - Tuscaloosa
Contract type: Standard jobs
Publication date: 8th May 2018
Faurecia is an Equal Opportunity Employer
"New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be."
Our GIS Division is looking for a Lead IT Technician for its Plant in Tuscaloosa, AL.

The role of a Lead IT Technician is to support the facility, support other technicians issues and IT Shared Services North America in the daily operations of the local network and IT hardware connected to it  This position shall serve as the administrator for and provide user support of information and communication business systems, telecommunications and related issues. The main missions of the role include:

  • Support IT issues with office and manufacturing systems (Level 1 and 2 Troubleshooting
  • Basic user support on common systems (such as Microsoft office
  • Server 2008 / 2012 management
  • ESX/VMWare Management 6.0 or above.
  • Hardware troubleshooting and replacement
  • Support users through a Help Desk system
  • Work with other members of IT Shared Services to provide solutions to user issues
  • Keep IT management up to date with local and system changes
  • Desktop/Laptop setup, configuration, support and distribution
  • LAN and Wireless Network Troubleshooting and Support.  (Cisco switch and wireless preferred).
  • Shop floor systems hardware support and troubleshooting.
  • Provide knowledge transfer to other IT Technicians in support of their roles.
  • Mentor other local technicians on Faurecia GIS policies, procedures and support tools.
  • Perform other duties as assigned by the plant leadership and the IT Region Leader
  • Familiarity with real time shop floor data systems is a plus



The ideal candidate will have/be:

  • Associates/Bachelor degree in Information Technology, applicable certifications, or 5 years experience in the function
  • Excellent troubleshooting skills and understanding of when to escalate issues.
  • Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills. 
  • Excellent customer service skills. Customer service skills training and experience in or out of IT preferred.
  • Willing to work from 3pm to Midnight
  • Experience in a manufacturing production environment preferred
  • Requires familiarity with Microsoft Operating Systems and Microsoft Server 2008-12.
  • Requires familiarity with Microsoft Office Suite 2010, 2016 products.
  • Requires familiarity with software and hardware of PCs and IBM network servers.
  • Requires familiarity with VMWare and HyperV.
  • Cisco Wireless and Networking experience and/or training preferred.
  • Previous team leader role or recommendation from ITOP Management for this position.


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