Function: Information Technology
Localization: Mexico - Puebla - Puebla
Contract type: Standard jobs
Publication date: 17th December 2018
Faurecia is an Equal Opportunity Employer
"Technical Perfection and automotive passion" is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our ambition for technical perfection and our passion for all things automotive, Faurecia has a career for you.
"Faurecia, a driving force…for your professional growth."
Our GIS is looking for a FCS NAO L2 FICO  for its HHQ Site based at Puebla.
The role of a FCS NAO L2 FICO is to performs 1st level end-user support.
The main missions of the role are to : 
  • Receives SAP ECC and key integrated applications incidents from the Help Desk.
  • Actively contributes to improve the quality and efficiency of the SAP support chain.
  • Contributes to continuous improvement and promotes better usage of FCS standards.
  • Identify lack of knowledge areas and inform users about  FCS training catalogs and documentation
  • Documents solutions/results about incidents/demands in the ticket management system
  • Provides either remote (phone, remote-control) or on-site support for end user. ie. Training etc
  • Follows up issue and root cause analysis with the support chain and validation with end user.
  • Responsible for Re-Training when necessary
  • Supporting the On-Going Post-Assessments
  • Able to participate in Projects and/or rollouts.
The ideal candidate will have/be: 
  • University degree in the field of business administration, computer science, accounting, or management information systems or equivalent experience.
  • + 3 Years of experience in SAP Finance and Controlling.
  • Knowledge in ERP basic functions like sales, purchasing, manufacturing, logistics, etc.
  • Basic business knowledge in automotive industry processes like EDI and customer flows.
  • Other SAP solutions knowledge such as ARIBA, CONCUR, EBCS, C4C, MII, VIM, TEO, Tagetik, etc

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