Quality Customer Relationship Engineer - QUA18953

Function: Quality / Health, Safety & Environment
Localization: Mexico - Puebla
Contract type: Standard jobs
Publication date: 24th April 2019
Faurecia is an Equal Opportunity Employer
 
"Technical Perfection and automotive passion" is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our ambition for technical perfection and our passion for all things automotive, Faurecia has a career for you.
"Faurecia, a driving force…for your professional growth."

Our Interiors Division is looking for a Customer Relationship Engineer to be based at its Premium Plant at Huejotzingo, Puebla.
 
The Customer Relationship Engineer is responsible for developing the customer satisfaction by relying on a controlled production process. The main missions of the role are to:
  • Be the main representative of the plant to the customer
  • Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completed
  • Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products
  • Define and enforce the scale of demerit products coherent with the customer's specifications
  • Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality ( Incident analysis, Action plan,…)
  • Validate the packaging range and accept the packaging range
The ideal candidate will have/be:
  • Bachelor's degree in engineering
  • 3 to 5 years of experience in an industrial environment (ideally in the automotive industry)
  • In-depth knowledge of quality engineering techniques
  • Minimum 3 years of project experience including knowledge of Project Management processes
  • Good knowledge of Program standards, tools and methods
  • Strong Customer satisfaction orientation 
  • Customer experience:
  • Tesla, BMW, FORD, FCA and Electric Car Companies
  • SAS, Yanfeng and Faurecia intercompany
  • Bi-lingual (English fluently)
  • Above average communication skills and interpersonal skills

These offers may interest you

Quality / Health, Safety & Environment / Standard jobs / Portugal
HSE Specialist
See offer
Quality / Health, Safety & Environment / Standard jobs / United States
Plant Quality Engineer
See offer
Quality / Health, Safety & Environment / Standard jobs / Mexico
QUALITY ENGINEER
See offer
Quality / Health, Safety & Environment / Standard jobs / United States
Quality Management Systems Coordinator
See offer
Quality / Health, Safety & Environment / Standard jobs / United States
Plant Quality Engineer
See offer
Quality / Health, Safety & Environment / Standard jobs / China
Plant Quality Manager
See offer