SD L2 FCS Business Analyst (Sales and Distribution) - IT 11406

Function: Information Technology
Localization: Mexico - Puebla - Puebla
Contract type: Standard jobs
Publication date: 11th June 2019
Faurecia is an Equal Opportunity Employer
 
"Technical Perfection and automotive passion" is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our ambition for technical perfection and our passion for all things automotive, Faurecia has a career for you.
"Faurecia, a driving force…for your professional growth."
 
Our GIS is looking for an SD L2 FCS Business Analyst (Sales and Distribution) for its HHQ Site based at Puebla.
 
The role of a SD L2 FCS Business Analyst is to performs 2nd level end-user support.The main missions of the role are to : 
 

*Receives incidents from the 1st level-support (Helpdesk)

*Documents solutions/results about incidents/demands in the ticket management system

*Provides either remote (phone, remote-control) or on-site support

*Identifies and escalates  problems of the sites  through the support chain

*Follows up issue and root cause analysis with the support chain and validation with end user.

*To conduct yearly post assessment for each site.   

*Responsible for Re-Training when necessary

*Mentor and Coach Junior L2 members to improve their knowledge  to provide right first time  answers to end users. And help them to develop troubleshooting skills

 

The ideal candidate will have/be: 
  • + 5 Years of experience in SAP SD domain
  • Knowledge of ERP Integration between modules: SD – MM/PP/FICO
  • Good knowledge of SAP structures, configuration standards, object dependencies, tables, Idocs and jobs.

  • Good Business Process knowledge in the areas for Customer demand and Sales, Pricing, Invoicing, Self-billing, Shipping, etc.

  • SAP integration with EDI functionality

  • Experience in Automotive business processes a plus.

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