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Customer Quality Director FCA & GM

Date:  02-Sep-2022
Country/Region:  US
Contract Type:  Unlimited
Requisition ID:  12042


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New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be.



The Customer Quality Director is responsible for ensuring compliance of customer requirements by managing quality policies, standards, procedures, programs and practices while driving and facilitating continuous improvement.



  • Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizations
  • Enable a relationship of trust and partnership with customers through technical excellence and a passion for outstanding customer service
  • Advise top management in relation to strategic decisions regarding timely and effective communication on customer feedback, priorities and issues
  • Lead and optimize team performance by ensuring their understanding and use of quality tools and methods, customer metrics, and Faurecia Excellence System
  • Performs root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements
  • Enforce the record retention related to program quality data in development phase
  • Ensure the quality of the APQP activities and documentation through coaching, auditing, and training of the Program team to meet both Plant and Customer expectations
  • Develop and communicate routine status reports to management as needed
  • He/She is the voice of the customer inside the customer business unit, but he/she represents Faurecia while visiting the customer
  • Act as single point of contact for customer to implement their requirements across all programs
  • Contribute to new business acquisition during the RFQ process
  • Manage program quality network and resources
  • Propose continuous improvement ideas in business efficiency and cost reduction
  • Capitalizes on knowledge and shares best practices / lessons learned across organization and within the site
  • Commitment to the highest ethical standards and adherence to:
    • Faurecia Group Code of Ethics
    • Faurecia Group Code of Management
    • Faurecia Group Environmental Policy
    • Faurecia Group Quality Policy
  • All other duties as assigned by the company


Position Specifications


  • Authority to request an internal audit or quality assessment based on customer scorecard performance
  • Issue Quality Alerts for customer or internal quality nonconformance
  • Stop production in case of observed situation jeopardizing product integrity or personnel safety, report it and request immediate remediation
  • Approve temporary deviation until the issue is resolved, if applicable
  • Authorization to approve purchases with corporate credit card, expenses and purchase orders to his/her N-1


Knowledge / Skills:

  • Well versed in all automotive quality standards and methods:
    • Statutory and regulatory requirements (FMVSS, ECE, EEC, CCC, etc.)
    • Quality System requirements (ISO-9001, IATF-16949, VDA 6.3)
    • APQP, PPAP, FMEA, MSA, SPC, etc.
    • OEM specific quality requirements
    • OEM product integrity specifications requirements
    • Company’s products and technologies
    • Faurecia Management System and Quality Basics
  • Six Sigma methodology awareness
  • Advanced skills in Microsoft applications (Excel, Word, Outlook, PowerPoint)
  • Autonomy and Leadership
  • Capability to build and manage network
  • Best practice sharing and improvement mindset
  • Results oriented with strong written and oral communications skills
  • Ability to work in a matrix organization
  • Fluent in English. Second language welcome (Spanish, French or German)


Education / Experience:

  • Bachelor's degree (BS or BA) is desired. If the candidate has less than a Bachelor’s degree, the minimum proven experience in the Automotive industry should be 10-12 years.
  • 6+ years of proven Quality function experience in the Automotive industry. For new comers, a mentor should be nominated


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Faurecia is an Equal Opportunity Employer.