Operations Quality Director

Overall responsibilities and duties:

The Quality Operations Director represents the Customer Voice within the North American Division for his Customer perimeter and ensures the interface at management level with the customer.  The Quality Operations Director develops and manages all aspects of the Quality Plan to insure Product and Process execution with the goal to meet Faurecia and customer quality deliverables with a high level of satisfaction.

This role is responsible of the development and management of Warranty investigation and resolution group with the purpose of swift investigation and resolution ultimately to minimize group financial exposure.

The main missions of the role are:

• Leads the relation with the customer on management level throughout the product lifetime from RFQ (Request for Quotation) through EOP (End of Production), including spare parts production and Service
• Engages Management in securing help and/or concrete actions to eliminate or mitigate risk of not meeting Customer Requirements
• Provides leadership and support to Plant and Operations Quality in achieving QSE standards and BQP target objectives
• Monitors customer satisfaction using related indicators (customer PPM, Complaints, CPV, etc) and defines reaction plans and/or improvement strategies
• Assures that SC/CC (Significant and Critical Characteristics) are identified, defined and met throughout launch and serial production
• Assures that customer complaints and concerns are answered properly and are closed in due time
• Assures that only PPAP approved products are delivered to the customer (including process changes, supplier changes, transfers, etc.)
• Supports VA/VE activities in all quality aspects
• Assures that all lessons learned (alerts, customer complaint analyses, warranty evaluations, etc.) are respected within program phase and serial production
• Monitors, investigates and resolves market place claims (This includes interaction with both product/process design as well the JIT, Frame and Component plants)
• Program
  • Responsible of approving the technical quality commitment in all offers and proposals to the customer
  • Manages and coaches the LPQE and PQE’s for customer programs
  • Follows closely the applicable APQP indicators to assure milestone achievement and launch readiness.
  • Assures that Program Team is prepared for milestone reviews, including Quality Validation Reviews, Gate Reviews and build events
  • Assures Green Status at Gate Reviews only after his validation

• S/R
  • Assures the customer S/R characteristics are considered and within specification and processes are secured for these characteristics (Securisation Rate and S/R Audit)
  • Assures that, in case of an S/R incident, the communication to Customer is done and that the specialized resources to find the root causes and remedies are provided by Management
• Warranty
  • Meets and negotiate with the customer as required
  • Assures that specific analysis of warranty occurs, including the coordination of resources and support from Engineering, Design, Commercial and Operations
• Follows and promotes standard operating procedures and policies as outlined by the FCS quality management system.
• Provide timely response to corrective actions per FSC policies and procedures including meeting customer requirements for response timing.
• Follows and promotes FCS safety policies, procedures and applicable government regulations for safety and regulatory standards.
• Other duties as assigned.

Qualifications:

Minimum education level:  Bachelor’s degree in a related field.

Experience:

• 7 years in APQP planning, tracking and execution

Skills & Competencies:

• Intimate knowledge of design and production methods of both seats complete (JIT) and frame production.
• Strong back ground in seat supply base commodities, product and processes
• Capacity to communicate effectively with all levels of employees, management, engineers, as well customers
• Ability to make decisions to support departments to ensure customer satisfaction is the end result
• General knowledge of automotive production plant technologies
• Commitment to the highest ethical standards and willingness to adhere to Faurecia’s Code of Ethics and Code of Management