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Local IT Specialist Level 1

Country/Region:  US
City:  Columbus
Contract Type: 
Requisition ID:  2120

The role of an IT Technician is to support the assigned facility in the daily operations of the local network and IT hardware and software systems connected to it. This position shall serve as the administrator for and provide user support of information and communication business systems, telecommunications and related issues. The main missions of the role include:

  • Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
  • Engage L2 or L3 support when needed
  • Server disk space management and OS patching.
  • Hardware troubleshooting and replacement
  • Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
  • Work with other members of the IT organization to provide solutions to user issues
  • Keep IT management up to date with local and system changes
  • Create and escalate support tickets using the Stratos Help Desk system.
  • Desktop/Laptop setup and distribution
  • Basic Network Troubleshooting and Support
  • Execute failover/failback of shop floor systems on a periodic basis.
  • Ensure back up of systems is properly working
  • Manage local IT budget
  • Perform other duties as assigned by the plant leadership and the IT Region Leader
  • Communicate on a daily basis with plant management. Be part of the plant management daily meetings

The ideal candidate will have/be:

  • Bachelor’s degree in Information Technology, applicable certifications or Associate’s degree in Information Technology with 5 years’ experience in the function
  • Excellent troubleshooting skills and understanding of when to escalate issues.
  • Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills. 
  • Excellent customer service skills.
  • Experience in a manufacturing environment preferred
  • Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
  • Requires familiarity with Microsoft Operating Systems; Win7, Win10, Server 2008, Server 2012 & Server 2016.
  • Requires familiarity with Microsoft Office Suite 2010 and 2016  products (Office 365 a plus)
  • Requires familiarity with software and hardware of PCs and network servers


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