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IT Technician

Date:  13-Jun-2021
Country/Region:  US
City:  Highland Park
Contract Type: 
Requisition ID:  17301

As a member of the Plant IT Team, the role of Plant IT Technician is to support the assigned facility in the daily operations of the local network and IT hardware and software systems connected to it. This position shall serve as the administrator for and provide user support of information and communication business systems, telecommunications and related issues.

The main missions of the role are:

 

  • Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting).
  • Engage L2 or L3 support when necessary
  • Server disk space management and OS patching
  • Hardware troubleshooting and replacement
  • Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket.
  • Work with other members of the IT organization to provide solutions to user issues.
  • Keep IT management up to date with local and system changes.
  • Create and escalate support tickets using the Stratos Help Desk system.
  • Desktop/Laptop setup and distribution.
  • Basic Network Troubleshooting and Support.
  • Execute failover/failback of shop floor systems on a periodic basis.
  • Ensure back up of systems is properly working.
  • Manage local IT budget
  • Perform other duties as assigned by the plant leadership and the IT Region Leader.
  • Communicate daily with plant management. Be part of the plant management daily meetings.

 

Qualifications:

 

Minimum education level:

  • Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.

 

Experience:

 

  • Prior knowledge of troubleshooting and understanding of when to escalate issues.

 

Skills & Competencies:

 

  • Strong attention to detail
  • Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills. 
  • Excellent customer service skills.
  • Experience in a manufacturing environment preferred.
  • Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
  • Requires familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008, 2012, 2016.
  • Requires familiarity with Microsoft Office 2016 and Office365.
  • Requires familiarity with software and hardware of PCs and network servers.
  • Cisco VOIP and Networking experience and/or training preferred.

 

The Employee is aware and ensures the respect of the Internal Rules, Code of Ethics and Management Code applicable in the establishment to which she/he is assigned.

 

As an employee, you are also required to:

 

  • Secure internal control with the support of financial controller and finance network
  • Abide by the Faurecia Code of Ethics. The code is summarized as below:
  • Respect for fundamental rights.
  • Development of economic and social dialogue.
  • Development of skills.
  • Ethics and business conduct.

 

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