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SAP FICO Consultant (L2 Support)

Date:  17-Jan-2022
Country/Region:  IN
City:  PUNE R&D
Contract Type:  Unlimited
Requisition ID:  26142

Position Description|

Title :                 Functional Support Specialist Level 2 (FICO)

Job Location :     Pune

Reports To :         Manager – SAP Support India 

Description :        To facilitate problem solving and provide Level 2 support to SAP Finance & Controlling issues.

Overall responsibilities and duties:

To support SAP Finance & Controlling domain (FICO)  modules to the users. Also to support New implementations, Rollouts,  troubleshooting & general support.


Main missions and results :

  • Participates during implementation at various sites in India
  • Provide functional first & second level support to the users
  • Help key users adopting FCS standards
  • Main bridge between Finance and FCS L3 team
  • Lead small projects independently with minimal supervision
  • Should have good hands on experience in Finance & Controlling.
  • Should have good knowledge on country specific taxation. (GST)
  • Participates in all test phases of the application(s)
  • Coordinates and performs end-users trainings
  • Contributes to adjust training documentation to site specifics
  • Plan and execute training programs (in coordination with key users)
  • Actively promotes better utilization of applications and document user Procedures


Performs 2nd level end-user support

  • Receives incidents from the 1st level-support (Helpdesk)
  • Documents solutions/results about incidents/demands in the ticket management system
  • Provides either remote (phone, remote-control) or in site support
  • If relevant, identifies and escalates problems to the site management and/or to the 3rd level Competence Center


Leads the lifecycle management of the application for his/her functional domain

  • Collects and describes local requirements from sites (Requests For Change)
  • Elaborates functional specifications and get them validated
  • Facilitates the establishment of priorities
  • Communicates decisions made to the users community


Ensures Continuous Improvement in his/her functional domain

  • Maintains coherence and consistency of data by executing periodic tests
  • Helps the functions take actions in order to promote best practices and improve the data quality
  • Actively contributes to improving the quality and efficiency of the SAP support chain



The ideal candidate has/ to be:

  • Commerce Graduate with a 6 to 8 yrs of experience in SAP FICO domain
  • Should have good knowledge in manufacturing processes.
  • Good command over english
  • Able to commute frequently within the region.
  • Good team player and ability to connect and influence global teams for any additional support for solving user issues

Profile :

Schedule :                         Full-time

Contract :                          Unlimited Term

Education Level :              Bachelor's Degree (Commerce)

Educational Program :       Information Technology

Travel :                             25% of time            

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