Quality Customer Contact

Faurecia is a global automotive and technology leader – and also so much more. We inspire safer, more comfortable, more personalized and more sustainable mobility.

We create advanced solutions to accelerate the transition towards CO2 neutrality. We believe people matter.

We work on challenges that matter. Join us, and take a journey that matters.

Job Duties & Responsibilities

• Be the main representative of the plant to the costumer and represent the costumer in the plant;
• Manage the residents or subcontractors at costumer premises, if applicable;
• Organize and participate to all technical meetings with the costumer and ensure all validations as required by Customer are completed;
• Review and discuss customer quality results;
• Audit all related storage sites and the customer assembly line in order to ensure the compliant use of our products, for external products, validate, with the SQA, the 8D from de supplier;
• Drives customer compliant resolution process, ensuring robustness of problem solving;
• Ensure the correct escalation of the alert system in the Plant, and the appropriate feedback to the customer;

Qualifications

The ideal candidate will have/be: