Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Seeking a highly motivated, innovative, and results-driven Warranty Engineer to join the FCM NAO VOC/TCS team in Columbus, IN.  This role is instrumental in evaluating warranty and quality data, identifying emerging issues through trend analysis, and driving actionable insights to improve product performance and customer satisfaction. The Warranty Engineer will serve as a key liaison between the stakeholders in the North American region, representing regional warranty needs and priorities. This includes supporting warranty system enhancements, resolving system-related issues, and conducting thorough testing and validation to ensure accurate functionality and reporting. In this role, the candidate serves as the voice of the customer, using quality data to identify and escalate issues, while collaborating with cross-functional stakeholders to develop and present insights to senior leadership.  The ideal candidate is a creative and analytical problem solver who demonstrates initiative and persistence in driving issue resolution and process improvements. A strong background in engineering, manufacturing, or supplier quality is needed, along with a proven ability to standardize processes and deliver results aligned with quality objectives and key performance indicators.

The main missions of this role: 
•    Warranty claim management: Manage the end-to-end process of warranty claims, including validation, submission, and tracking. Proactively follow through on responsible activities along with required documentation to meet milestones and deliverables.
•    Warranty claims review and negotiations: Perform detialed claim reviews with the customers and negotiate liability.
•    Warranty claim 8D management: Track creation and completion of 8Ds in Forvia’s e8D and QSS tools. Support and/or lead cross-functional teams to ensure Warranty claim 8Ds are updated and completed within the required timing. Transversalize lessons learned through the organization to prevent recurrence.
•    Data analysis and reporting: Analyze warranty data, identify trends, and create reports for management and customers to support warranty cost reduction efforts.
•    Cross-functional collaboration: Work with operations, quality, engineering, and supplier development teams to resolve issues and improve product reliability.
•    Effective communication: Communicate with internal cross-functional teams and customer teams on warranty issues.
•    Customer liaison: Act as a technical contact for customers, update them on claim status, and help resolve customer-related warranty issues. Travel to internal and customer sites for warranty parts reviews.
•    Documentation and compliance: Ensure all warranty procedures and documentation are accurate and adhere to company and customer policies. 
•    Promote & maintain an organized work environment per company policy. 
•    Apply safety standards in everyday work activities per company policy.

Your profile and competencies to succeed

Qualifications:

Minimum Education: Bachelor’s Degree in Quality Management
Travel: As required and authorized

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.