Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

General function:

The customer care position is responsible for providing 5 stars customer service to OEM’s through intermediating of the daily communication between the customer and the plant and through active solving of customer issues.
1.    Ensures communication within the plant so that customer topics & calls are answered in a timely, efficient and knowledgeable manner.
2.    Ensures proper application of problem solving methodology 8D (QRCI).
3.    Provides ontime proper feedback to customers in written and spoken form (B2B portars).
4.    Assists Customer Care Leader and Quality Manager with daily operation of the customer topics to include the development, analyses and implementation of actions.
5.    Works as a member of special or ongoing projects that are important to area/process improvement.
6.    Leading immediate actions in plant – coaching of Quality Engineers.
7.    Leading plant process topics – rootcause analysis, corrective actions – coaching Quality Engineers.
8.    Supports SQA with customer relevant topics.
9.    Participation on workshops and important meetings with suppliers or customer.
10.    Communication of quality targets within the plant.
11.    Employee is informed about Code of Ethics, Code of Management and Being Faurecia philosophy and is respecting and following it

Competencies: 

1.    Communication Proficiency
2.    Customer/Client Focus
3.    Performance Management
4.    Problem Solving/Analysis
5.    Technical Capacity

Health safety, fire protection and environmental protection (HSE):
Resposible for herself/himself and colleagues

Your profile and competencies to succeed

Education
University degree, Engineering preferably or corresponding professional experience or 
High school with three years of experiences in a similar position

Professional experience (years and area of experience)
3-5 years

Professional knowledge 

BMW, VW, Opel, Mercedes - customer specific requirements (GS norms, auditing,reports)
IATF
VDA

Skills (e.g. communication skills, presentation skills, negotiation skills, management skills, result orientation etc.)
•    Excellent communciation (both written and spoken) and interpersonal skills 
•    Ability to “sell” the ideas and convince, presentation skills 
•    Organization and coordination skills
•    Analytical and systematic thinking, planning skills
•    Proactivity, drive, high commitment and energy, leadership
•    Management skills, result orientation
•    Reliability
•    Willingness to further development, flexibility
•    Leadership skills

Mandatory knowledge:

•    IATF 16949, 8D report, Control plan, CSR (for VW FormelQ, D/TLD)

Recommended knowledge:

•    FMEA, VDA2, VDA6.3, MSA, Statistics, VDA6.5, 2D drawings

Language knowledge level (e.g.fluent for daily communication on a professional level)
•    German – fluent for daily communication on a professional level 
•    English as an advantage

PC skills
•    MS Office (Excell, Word, Power Point, Outlook)
•    Customer portals: PSA, BMW, VW, Mercedes

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.