Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Overall responsibilities and duties工作职责:
o    对与公司的业务活动有关的所有信息严加保密（但中国有关机构要求的除外），并对合同中定义的所有机密严加保密
o    知悉并严格遵守佛吉亚《行为准则》并以身作则
o    参与到工厂持续改善过程中
o    按照佛吉亚卓越体系的要求管理工厂质量体系，推行FES在本部门的开展与实施
o    协助总部项目部前期质量工作
o    负责理想项目客户抱怨质量问题处理和客户现场服务人员的管理
o    0km客户投诉问题处理及解决
o    售后问题处理及解决
o    积极主动与客户沟通解决客户抱怨
o    质量绩效达成跟踪
o    客户满意度提升
o    严格遵循公司内部系统流程（FES, 佛吉亚卓越体系）
o    贯彻执行质量体系
o    协调并配合其他部门的工作，从而更好地完成公司的目标
o    快速反应持续改进的工厂推进者
o    团队合作
• 保证与内部客户的完全和及时地沟通
• 与其他主管一起参与部门绩效的提高
•与其他部门的密切合作 
o    附加或特殊工作任务
• 按时完成直属领导交付的其他工作和任务 
Healthly健康、安全、环境和工作条件
o    严格遵守HSE规则和条例

Your profile and competencies to succeed

Minimum Position Qualifications最低岗位任职资格
Minimum education level最低教育程度: 本科
Minimum Language语言：基本的英语听、说、读、写能力
The ideal candidate will have/be理想候选人任职资格
Age年龄：不限
Diploma / Degree学历：本科
Major专业：不限
Language Skill语言水平：英语书面良好
Skills & Knowhow技能和知识
o    熟练掌握8D报告的编写
o    具有较强的分析能力和团队合作能力以及问题解决能力，能够应用统计技术开展问题分析
o    熟悉IAF16949 、五大质量工具和6σ
o    能够看懂工程设计图纸
LCM领导力：
o    客户关注意识：建立牢固的客户关系，提供以客户为中心的解决方案
o    学习敏捷性：在解决新问题时，积极地通过实验来学习，把成功和失败作为学习的素材
o    与他人合作：建立伙伴关系，与他人合作以实现共同的目标
Others其他：
o    3年以上质量相关工作经验，拥有1年以上新能源主机厂对接经验可优先考虑
o    具备较强的沟通协调能力，擅长客户关系维护，能够提升客户满意度
o    拥有较强的质量意识，具备较强的问题分析解决能力

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.