Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

The role of a Customer Quality Manager is to be the privileged interlocutor of the customer and production, to participate in the implementation of the necessary actions to meet customer satisfaction and to allow production to guarantee the quality of the products.

The main missions related to the function are as follows:
• Guarantee the quality of the products delivered after the incident
• Ensure relations with customers by being their Direct Quality contact (collect and respond to their needs, requirements, complaints, present PPAP Quality files , annual requalification, control report, monitoring plan, participate in COMEX and COMTEC at customers' sites)
• Participate in Quality, QRCI meetings and communicating customer results and requirements
• Lead corrective actions by initiating action plans, ensuring their follow-up, defining priorities and developing prevention
• Participate in the Retex (feedback on experience) / FMEA (analysis of modes, effects and criticality of failures) of new products
• Pilot and manage the monitoring of sorting costs

• Be responsible for the responses provided to customers, respecting deadlines (QSS, alert, customer portal, AMS..)
• Participate in the continuous quality improvement process (meetings, AI, etc.)

Your profile and competencies to succeed

• Knowledge of Quality in production, processes, products, standards,Group and internal procedures (PPAP, QSS, Magellan, AMS, etc.)
• Knowledge of reading plans and ISO dimensioning
• Knowledge of the IATF standard as well as quality and quality approach methodologies problem solving (type 8D and QRCI)
• Knowledge of the processes of the subcontracted parts
• Knowledge of partnering and negotiating with customers

The ideal candidate will possess the following qualities:
• Engineer degree or equivalent
• 5 years of professional experience
• Manufacturing experience, preferably in the automotive industry
• Good knowledge of Production Quality
• Process orientation
• Communication and negotiation skills
• Experience in customer relations
• Minimum bilingualism (English required)

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.