Forvia, a sustainable mobility technology leader

New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Forvia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Forvia is the place to be.

If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as a Plant PC&L Customer Contact in San Juan del Río, Qro. 

Your mission, roles and responsibilities

Overall responsibilities and duties:
Customer communication, right usage of customer systems and tools, Customer order integrations and fulfillment at the right engineering level. Propper supplier release analysis and integration, strict follow up of customer delivery and needs.

The main missions of the role are:
o    Be sure of total customer satisfaction. 
o    Be a functional part of customer supply change.
o    Analyze and understand the customer needs (Including aftermarket business), discuss, comment, and negotiate with them to align capacity with requirements.
o    Follow the delivery planning to customer including returnable flows, monitor eventual gaps to plan with Traffic scheduling and lead alerts resolutions.
o    Monitor the delivery performance on supplier portals.
o    Support and participate in the creation of methods to ensure the performance of the site’s management systems.

Your profile and competencies to succeed

Qualifications
The ideal candidate will have/be:
Minimum education level: Bachelor's degree in industrial engineering, business administration, supply-chain or similar.
Experience:
o    At least 6 months of Customer service.
o    OEMs direct trade and negotiations.
o    SAP (desire) and MRP knowledge.
o    Customer portals.
o    KPIs tracking.

Skills and competencies
o    Effective communication.
o    Leadership.
o    Data Analysis skills
o    Fluent English.
o    Multi-functional & multi-cultural communication.
o    Customer orientation / Team spirit.
o    Basic knowledge of Mexican health, safety, energy, and environmental standards.
o    Basic knowledge and identification of environmental aspects and impacts.

TECHNICAL COMPETENCIES    
CUSTOMER PORTALS MANAGEMENT    
CUSTOMER SPECIFIC REQUIREMENTS    
CUSTOMER DEMAND: EDI MONITORING    

LEADERSHIP COMPETENCIES
CUSTOMER FOCUS 
DRIVE FOR RESULTS
PROBLEM SOLVING    

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.