Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Overall responsbilities and duties: 
Lead customer quality management end‑to‑end, serving as the primary customer interface while ensuring effective issue resolution, audit readiness, continuous improvement, and compliance with quality systems across the product life cycle.

The main missions of the role are:

• Lead the full customer quality management pathway, ensuring customer satisfaction through effective handling of 0km issues, warranty/field returns, service concerns, and all non‑quality escalations while driving robust problem‑solving methodologies.
• Serve as the primary customer representative for the plant, managing all communication, technical discussions, requirement clarifications, engineering changes, validation activities, and quality‑related meetings to ensure alignment and compliance with customer expectations.
• Own the end‑to‑end customer complaint management process, both official and unofficial, ensuring timely execution of the 8D methodology and closure of all actions within agreed timelines.
• Monitor, analyze, and continuously improve customer quality performance, including PPM, scorecards, audits, warranty indicators, and chargeback prevention, in collaboration with customer quality engineers.
• Lead audit readiness and execution, acting as the main contact for customer audits and supporting internal and external audits, while maintaining up‑to‑date quality procedures, documentation, control plans, PPAP submissions, and change management deliverables.
• Drive cross‑functional collaboration within serial life teams, supporting product transfers, industrialization readiness, and improvement initiatives such as Kaizen, Lean, SPC deployment, MSA studies, gauge capability (Gage R&R), and FMEA facilitation throughout the product life cycle.
• Lead defect‑reduction and in‑process product quality improvement initiatives, ensuring production methods comply with quality standards and implementing preventive/corrective actions to eliminate recurrence of defects.
• Ensure compliance and continuous improvement of the quality management system, including documentation control, failure investigations, risk assessments, and alignment of processes with organizational quality objectives.

Your profile and competencies to succeed

Qualifications:

The ideal candidate will have/be:

• Bachelor's degree in engineering or related field.

Experience:

• 3 to 5 years of experience in an industrial environment (ideally in the automotive industry)
• In-depth knowledge of quality engineering techniques

Skills and Compentencies:

• Good knowledge of problem solving, 8D approach, Quality tool.
• Strong Customer satisfaction handling.
• Team Player
• Strong interpersonal and communication skills
• Strong analytical skills
• Fluent in Engilsh and Thai

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.